Shipping policy
Shipping & Delivery Policy
At Baedrobe, we work to get your order to you as quickly as possible. Please review the information below before placing your order.
Order Processing
Many of our products are made to order, meaning production begins after your order is placed. Please allow approximately 2–7 business days for processing and production before your order ships.
Processing times may be longer during holidays, product launches, high-volume periods, or due to product availability. Business days do not include weekends or holidays.
Shipping & Delivery
Once your order has shipped, you will receive a confirmation email with tracking information when available.
For U.S. orders, delivery typically takes approximately 2–8 business days after shipment, depending on the product, destination, fulfillment location, and shipping method selected.
All delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside of our control may affect delivery times.
Shipping Costs
Shipping rates are calculated based on the products in your order, delivery location, and available shipping method. Your applicable shipping cost will be displayed at checkout before your order is completed.
Because some products may be produced or shipped from different locations, items within the same order may occasionally arrive in separate packages.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Shipping addresses should be entered using Latin characters. Some destinations may also require additional information, including a phone number, email address, or customs/tax identification number for successful delivery.
Please review your shipping information carefully before submitting your order. Baedrobe is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or improperly formatted addresses.
If you notice an address error after placing your order, contact us immediately at baedrobeco@gmail.com. We will do our best to update your information; however, changes cannot be guaranteed once an order has entered production or shipped. Production partners may begin processing orders quickly, and changes are not always possible once production begins.
P.O. Boxes
We recommend using a residential or business street address whenever possible.
P.O. Box delivery is generally supported for U.S. orders only and may experience additional delays. Certain expedited shipping methods cannot be delivered to P.O. Boxes. Customers are responsible for ensuring their P.O. Box can accommodate the size of their shipment.
International Shipping
International shipping may be available to select destinations. International delivery times vary by destination, carrier, customs processing, and fulfillment location. Standard international delivery may take approximately 10–30 business days after shipment.
International customers should provide a valid phone number with their order. Certain countries may also require additional recipient information, such as an email address, national identification number, or customs/tax identification number before an order can be shipped or cleared through customs.
If additional information is required, we may contact you using the email address provided with your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import fees associated with their shipment. These charges are determined by the destination country's customs authorities and are separate from Baedrobe's shipping charges.
Lost, Delayed or Returned Packages
Once an order has been transferred to the shipping carrier, transit times may be affected by circumstances outside of our control.
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at baedrobeco@gmail.com so we can review the shipment.
If an order is returned because of an incorrect or incomplete address, unsuccessful delivery attempt, unclaimed package, or other customer-provided shipping information, additional shipping charges may apply to have the order produced or shipped again. Returned orders caused by incorrect or incomplete addresses may not qualify for a full refund.
If tracking shows that an order was successfully delivered but you cannot locate the package, please check with household members, neighbors, your building management, and the shipping carrier first. Delivery claims will be reviewed on a case-by-case basis.
Multiple Packages
Because Baedrobe offers different types of products and may work with multiple production and fulfillment locations, your order may arrive in more than one shipment.
If this occurs, you may receive separate tracking information for each package. You will not be charged additional shipping solely because your order was divided into multiple shipments.
Questions About Your Order
For questions regarding shipping, tracking, or delivery, please contact:
Please include your name and order number so we can assist you as quickly as possible.